Click Ok to create the compressed archive, which will be located in the same folder as the original files.Under Encryption, enter virus for the password.Under Archive, provide your preferred archive name to identify it on our FTP server.Select and right-click all requested files and click 7-Zip ▸ Add to archive from the context menu.Download and run the installer for 7-Zip.If your false positive files are larger than 50MB, you will need to submit them to the Avast FTP Server and send the file information to the Technical Support team. Once our virus lab have confirmed the file/URL is a false positive, your Antivirus clients should automatically receive the update within the next 24 hours. Please allow at least a few business days for your files and/or site to be analyzed. Submitting files/URLs is an automated process and you may not receive a reply or further information about the files/URLs you send. If the files are larger than 50 MB, please follow the instructions below at Submitting Larger Files via FTP Server.You can manually submit falsely detected: Select False positive and, if desired enter details, then click Send.Click on the three dots next to the Delete button.Check the box next to the file you want to send.Open the local Antivirus client on the device that detected the file.I'll attach a screen grab of that too.Īny help or guidance would be greatly appreciated. The file was "FoxitReader901_enu_Setup_Prom.exe" and was sitting in my Download directory. Only other possibly related thing was that while sync'ing OneDrive on the same day that Avast started popping up, OneDrive flagged a virus in a file that has lived on my drive for months at least.
Any way to find out if OneDrive creates this kind of file at this location? I'm guessing that the 2 "threats" are false positives and that OneDrive simply creates them for sync or other purposes.
But I've attached screen cap of Avast alert details where it shows 2 files with really long names and. I can't see the files (I think) because Avast keeps throwing them into the Virus Chest. I close the dlg box, and it pops up again. Avast free version on a 32 bit Windows 10 machine keeps popping up that it's quarantining 2 files on OneDrive.
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